Your ultimate game changer in bringing business and customer service efficiency
Deliver premium customer support with UNFYD® AI & Automation
Witness the metamorphosis of your contact center with UNFYD AI, where AI technology fuels and enhances your agents’ ultimate decisions. The system is power packed with digitized high-quality data, allowing you to predict engagement and fine-tune omnichannel customer journeys. Lessen the burden on agents and boost revenue by maximizing customer loyalty.
75-90%
of queries is projected to be handled by bots by 2024
50%
customer support costs can besaved by using chatbots
50%
customers prefer self-service over human contact
Broaden customer and agent benefits with optimized services
Offer scalable customer and agent experiences with the powerful combinations of AI-driven technology and human interactions, optimized forthe digital-first era. Connect smartly with the people you serve.
UNFYD AI
Embrace the power of Gen AI power packed with UNFYD®’s digitized high-quality data, allowing you to predict engagement and fine-tune omnichannel customer journeys.
Predictive Routing
Forge lasting relationships with ‘Digital’ as your differentiator and leverage UNFYD®’s advanced technology to spearhead customer engagement and optimize omni-channel presence.
Unified Communications
Engage, delight and serve customers where they are, creating coherence between expectation and reality.
Omnichannel Bot
Leverage UNFYD®'s unified omnichannel platform and chatbot to engage in meaningful conversations, understand customer needs, provide fast resolutions, and drive conversions seamlessly.
Workforce Engagement
Achieve a perfect balance between customers and employees through our workforce engagement tools unlocking the true potential of your employees.
UNFYD® DIALOG
DIALOG is a flow-based, self-service BOT with multi-lingual capabilities & seamless Knowledge Base integration. It automates & streamlines a wide range of service engagement operations, empowers your business to deliver top-notch service experiences& guaranteed customer satisfaction.
UNFYD® CONVERSE
CONVERSE is a Knowledge Management suite combining forces to revolutionize your operations, delivering seamless end-to-end cognitive self-service experiences. From emails to voice interactions & workspace solutions, harness its power of Intelligent Automation to elevate customer experiences like never before.
UNFYD® SCOR+
SCOR+ goes beyond mere transcription, it uncovers hidden gems in customer conversations, employs advanced AI to analyze customer sentiments &provides you with a comprehensive understanding of how customers feel about your brand. Bid goodbye to data silos & leverage deep insights to tailor your offerings &elevate customer satisfaction.
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UNFYD® NUDGE
NUDGE is a true game-changing agent assist platform, empowering your agents with re-al-time process guidance across multiple channels, including voice, chat & email. With a seamless blend of Knowledge Base, pre-configured scripts & advanced AI, your team can pro-vide swift & accurate resolutions, reducing AHT& delighting customers at every touchpoint.
UNFYD® LINK+
LINK+ is a dynamic powerhouse fuelling cognitive automation for email responses and seamlessly integrating with enterprise applications. With the perfect fusion of tech & intelligence, it understands, interprets & responds to emails with remarkable precision. Our RPA engine liberates your workforce from mundane chores, complementing their skills with the power of intelligent automation to deliver exceptional customer experiences.
