Audits are a necessary part of any business, especially those that operate
to
tight regulations and standards. With UNFYD®SCOR businesses are empowered with
Quality
Monitoring & Score-card tool to evaluate performance of interactions by CSE to bring effective
workforce management.
UNFYD®SCOR is been developed with a general philosophy of gradually improving the
operations of
a business. It helps business in evaluating communications with customers in real-time and
enables transparency on agent performance reports in selected period.
Monitors performance, manage and easily set parameters to gauge efficiency
Generate & maintain score-card. Manage scoring with ease. Set parameters as per business requirement with ease
Allows availability to download reports to keep track of the internal performance
Executes tight integration to CRM to reserve history of interaction of Business experts with customers
Enhances quality monitoring with advanced capabilities and asses customer interactions remotely