UNFYD® COMPASS was born from frustration we and most customers faced while interacting with brands. We ideated a fresh digital UI which would empower digital agents to respond to customers more efficiently while saving costs to the company. What started as a simple webchat agent desktop grew into an omnichannel product integrated to the new age social & messenger platforms like WhatsApp, Facebook, Twitter, WeChat & beyond. UNFYD® Suite is transforming digital processes across multiple BFSI, Telco companies with Artificial Intelligence, Website Collaboration, Mobility and CRM led capabilities.
We are a design and product studio that creates products that make process perform seamless & better. In a world full of clutter, we want to automate & simplify. Our UNFYD® XP product suite helps enterprises break digital silos. UNFYD® is a unique IP-led initiative, addressing the convergence of omni-channel communications, as part of the various “Experience Management” theories, involving, voice, digital, social, mobility etc. UNFYD® COMPASS is one of the upcoming CX platforms in the world.
We consult with our clients on digital strategy, products and innovation in their organization
We create our own products and frameworks, to meet the emerging needs of the markets
We work with client teams’ to incubate ideas into valuable business solutions, through our IP-framework
We are strategists, creatives, analysts, technologists, delivery, and
client engagement leads — all aligned and trained on our approach and
vision.
We are T-shaped, consultative-minded people. Deep generalists, who
collaborate in our small, self-organising team structure.
Our welcoming culture ignites creativity and intrapreneurship
We work very collaboratively with our clients through our lean
workshop-based
approach: Converse-2-Create (C2C).
These workshops are a constant interplay of customer needs, brand and
business
drivers using our own approach to Design Thinking and stakeholder
alignment.
C2C reliably shapes experiences and helps to deliver them to market.
Our proven portfolio of products for sectors such as Contact Centers,
Banking &
Financial Services, Insurance, Telecom and System Integrators, an array
of
services and solutions can be customized for specific needs as per your
vertical.
We help clients to transform their businesses through digital interfaces
We help innovate their customer and employee experiences, create new propositions, and shape them into products
We work across industries and channels, to transform digital experience
We work collaboratively with our clients, integrated as one team
We deliver innovative, first-mover outcomes.
It's not about the ideas, it's about making ideas happen. We encourage, adopt and pursue innovative ideas that could change the way enterprises look at digital possibilities.
We take a human-centred and insight-driven approach to help build new value for our clients, and better experiences for their customers, employees and business partners. thus driving growth
It's not about the ideas, it's about making ideas happen. We encourage, adopt and pursue innovative ideas that could change the way enterprises look at digital possibilities.
We take a human-centred and insight-driven approach to help build new value for our clients, and better experiences for their customers, employees and business partners. thus driving growth